Step-by-step guide to logging emails in both HubSpot and Salesforce

4 min.
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The HubSpot and Salesforce integration natively connects a variety of Contact, Company, and Deal properties. However, it starts to get a bit messy when it comes to logging activity in both systems. While HubSpot can log meetings that are scheduled or marketing email engagement in Salesforce (handled by creating new tasks with specific task types for the activities), there isn't an easy way to sync sales emails between the two systems.

In this guide, we'll show you how to configure your HubSpot Sales Extension track emails you send to prospects and customers and log them in both HubSpot and Salesforce. If you haven't already, follow the steps in this blog post to get your HubSpot Sales tools set up first.

1. Connect your inbox to HubSpot

If you haven't done so already, you'll need to connect your inbox to HubSpot. To do this, navigate to the Settings menu and click Integrations > Email IntegrationsYou'll then be prompted to choose your email provider and sign in.

2. Download and install the HubSpot Sales Extension

The HubSpot Sales Extension is an add-on that connects that brings HubSpot CRM and Sales functionality right into your email client. This isn't just great for logging and tracking emails, but also lets you instantly see Contact and Company data for your contact and gives you access to Snippets and Templates you've set up inside of HubSpot.

Check out this HubSpot knowledge article to learn how to install the HubSpot Sales Extension for your email client.

3. Configure additional BCC Addresses in HubSpot

For the next step, you'll need to find your personal BCC to Salesforce email address. To find this:

  • Log in to Salesforce
  • Click your name at the top right and choose My Settings 
  • In the left sidebar, navigate to Email > My Email to Salesforce
  • Copy the value in the Your Email to Salesforce address field. It should begin with emailtosalesforce@

Now, you'll need to add that into your HubSpot Extensions settings. To do that:

  • Log in to HubSpot
  • Click on the Settings icon at the top right
  • In the left sidebar, click Integrations > Email Integrations
  • On the main tab, verify that your individual email address shows as connected
  • Click on the HubSpot Extensions tab
  • Under the Extensions Settings panel, you'll see Additional BCC address. Click Manage

HubSpot setting to add an additional BCC address for email logging

  • Paste your Salesforce BCC email address in the window and click Add. Then click Save

UI to add additional BCC to Salesforce email address in HubSpot

4. Verify your email extension is working

You'll now need to open your email client and verify your extension is working. In this example, I'm using Office 365 (with Google Chrome). Start by composing an email. You should see the HubSpot logo in your composer window. In this example, it's located at the bottom of my email composer window.

Office 365 window with HubSpot Sales Tools extension installed

Once you click on the HubSpot Sales icon, you will see a right sidebar pop up with your HubSpot CRM data and Sales tools. This is where you can quickly access Sequences, Templates, Snippets, Documents, and your personalized Meetings link.

Ensure Log this email to HubSpot is checked. If you want to also see if your contact has opened or clicked a link in your email, you can check the Track email opens and clicks box as well. You'll see that now, in the composer window, both the HubSpot BCC email address and Salesforce BCC email address have been added to the BCC line by default.

Note: If you don't see your BCC to Salesforce email address in the BCC line, you may need to close and restart your email client.

HubSpot Sales Tools right sidebar with email tracking and logging settings

After you send your email, you should instantly receive a confirmation from Salesforce.

Confirmation from Salesforce that email was successfully logged

And voilà—now you're set to log email activity in both HubSpot and Salesforce. Check out (and subscribe to) the 2175 Group blog for more marketing tips and tricks.

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